This was a flood caused by an overflow of the toilets. The black water contaminated two floors of the hospital, including the ICU. The floors had to be evacuated and sealed down.
Our site contact reached the site within an hour of the call. The water was extracted and full infection control measures were implemented per the instructions given by the environmental consultant. Surfaces that came into contact with the black water were removed and all the components were cleaned. The place was rebuilt to specifications once air testing and inspection were cleared.